Workforce planning, strategy and design solutions to drive the right outcomes.


In a complex, dynamic and highly interconnected global marketplace, organisations face increasing pressure for rapid and continuous adaption. At the same time, organisational boundaries are becoming more blurred as talent and capabilities are sourced beyond the traditional confines of the ‘permanent’ employee. Combine this with the ongoing digital disruption of value chains and revenue models and it is clear that upheavals are set to continue — and at an accelerated rate.


More than ever, companies are capitalising on growth opportunities for tomorrow while increasing efficiency today.


According to Mercer’s Global Talent Trends 2018 study, “96% of companies are planning organisation redesign, yet only 18% consider themselves ‘change agile’.”


We have now reached a point where fundamental change is required in organisations; incremental changes will not be enough. Organisations will have to fundamentally re-imagine the way they organise themselves and plan their workforce to innovate and source capabilities across their value chain.


To meet the changing needs of the market and stay competitive, contemporary enterprises need to completely rethink their organisation, performance measures, and areas of focus and determine a way to tap into new capabilities in a way that does not interfere with the traditional core of the business. 

Executive rewards and incentives



Select areas Mercer’s consulting covers

Workforce strategy

Determine critical roles and the talent needed to drive success. Formulate workforce strategies to address any gaps.

Change management and communications

Conduct change management planning and integration focused on moving key stakeholders from both entities.

Operating model

Develop your future strategy and operating model, including organisation design, governance and decision rights.


Identify cultural risks to deal objectives, and build a comprehensive integration strategy and operating environment.

Talent assessment, retention and onboarding

Maximise deal success by assessing talent, identifying and selecting leaders, and retaining critical employees.

HR technologies

Create the needed HR delivery platform to support strategic objectives.

How Mercer can help


We will help you create a tailored strategic workforce roadmap and implementation plan to create the workforce, capability, and initiatives required to succeed in today’s volatile world and in the future of work. 


Effective workforce planning and organisation design is a vehicle for delivering your organisation’s strategy and creates a sustainable source of competitive advantage. As a result, we take an ‘outside-in’ perspective, i.e. driven from customer and market needs, as well as an understanding of your external operating environment.


We also take a strategic view. We look at medium to long-term people and capability planning, with short term adaptive updates, focused on identifying the future size, shape, capabilities and composition of the workforce and articulating how jobs and roles will evolve and be augmented over time.


By doing this, you will be able to answer and effectively solve for the following questions:

  • What challenges are impacting our future workforce needs?
  • What will the future workforce look like?
  • What are the emerging agile organisation design practices and can our organisation benefit from these?
  • What strategies are needed to bridge from the current to the future workforce?
  • What are the skills and capabilities needed?

Our team of dedicated experts can assist your organisation in developing tailored workforce planning and design solutions to suit your organisation.

Using our expertise and analytical insights from local and global data means we can help you to develop a robust organisational structure.

Why partner with us


  • Mercer offers extensive experience in strategic workforce planning, organisation design and implementation, helping clients in defining and implementing solutions for more than 20 years. Our concepts and solutions have been applied by leading organisations worldwide and in Australia.
  • Mercer leverages a range of existing, market proven workforce strategy, planning and analytics material that we have developed and used in different client projects – playbooks, tools and templates – to help ensure your success well beyond the project phase.
  • Mercer's expertise covers many industry sectors, with knowledge about job architecture and roles, as well as business and labour market challenges.
  • Our pragmatic working style strengthens partnerships with our clients to ensure robust implementation and a comprehensive transfer of knowledge to enable ongoing success.
  • Mercer offers an experienced and recognised team with many years of relevant project experience and a clear focus on workforce strategy development and implementation planning.




Our expertise in solving complex issues:


Our advisors work with organisations within the pacific and worldwide to design and plan workforces to be agile for change. Let us help you develop your workforce by leveraging our deep human capital expertise as well as our global insights and world-class capabilities across all lines of business.


Through asking challenging questions and analysing our rich breadth of data, we partner with you to design and develop robust organisation structures aimed at accelerating your business objectives.

Develop your future-of-work strategy and operating model, including your organisation’s design, governance and frameworks.

Align your business values, context and operating environment through your employees, as well as detailed benchmarking, including external norms (industry and geography specific) to assist you in future proofing your business from a talent perspective.


Identify and act upon cultural risks to build a powerful employee listening model.

Map out your needs and develop strategies to transform and improve effectiveness across your organisation.

Detailed planning and integration, specifically in projects to do with M&A and change management.

Understand, align and optimise your rewards and benefits programs in more than 150 countries and organisations of all sizes.

Design executive, sales and broad-based incentives aligned with objectives.



Get in touch with Mercer ...


Chris Perritt

Chris Perritt
Rewards Leader, Pacific



The new shape of work



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