Developing future focused workforce strategies and plans through use of deep analytics and insights. 


In today’s complex, dynamic and highly interconnected global marketplace, organisations face increasing pressure for rapid and continuous adaption. At the same time, organisational boundaries are becoming more blurred as talent and capabilities are sourced beyond the traditional confines of the ‘permanent’ employee. Combine this with the ongoing digital disruption of value chains and revenue models and it is clear that upheavals are set to continue — and at an accelerated rate.


The COVID-19 pandemic has made us reconsider business resilience and the value of the most critical asset to the business – the workforce. It is crucial for organisations to transform the way they plan their workforce to address current business challenges and prepare them for inevitable future change in order to continue to thrive. Effective workforce planning and people strategy provide a platform for delivering on business goals and create a sustainable source of competitive advantage.


Leading organisations are transitioning to more agile structures with a focus on creating, capturing and delivering value and understanding how work is continuously evolving. Converting novel workforce datasets into meaningful insights and tying analytics to unique business plans and workforce priorities to demonstrate the “so what” allows organisations to gain traction through change and generate impact well into the future.


Workforce analytics has been around for some time, yet real progress has been slow. According to Mercer’s Global Talent Trends 2021 study, this year HR intends to focus on harnessing the power of data to inform workforce transformation, with over half (62%) of HR leaders focused on improving their analytic capabilities to support strategic workforce planning.  Only 14% believe they have already successfully implemented this practice. 



Executive rewards and incentives
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Defining future workforce needs and/or restructuring will be Australian companies’ top priority for 2021.

Almost half of organisations in Australia (46%) will undertake significant workforce transformation, focusing their plans on reinventing flexibility (59%), followed by upskilling/reskilling critical talent pools (54%).
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Business professionals listening to coworker in creative office. Male and female colleagues are discussing at workplace. They are wearing smart casuals.

How Mercer can help


We will help you create a tailored people strategy and workforce plan to enable you to create the workforce, build the capabilities, and drive the initiatives required to succeed in today’s volatile world and new shape of work.


Mercer offers a systematic process for identifying and addressing gaps between current and projected future workforce requirements. We provide a rational business basis for prioritising, developing, and funding the people practices to support business objectives. We look at medium to long-term people and capability planning, with short-term wins in mind, focusing on identifying the future size, shape, capabilities and composition of the workforce and articulating how jobs and roles will evolve over time.


We put skills at the core of transformation, as skills are the new fabric of work. Work has to be de-constructed and re-architected to achieve organisational flexibility and resilience on the one hand, and to inform reskilling and personal growth plans for the employees. Mercer can help you define the most effective interventions to build, buy and borrow the required skillsets and capabilities to suit your organisation’s unique challenges.


We also use disciplined analytics, planning and predictive modelling to help you address specifically critical workforce management issues and develop data-driven talent strategies to support business needs. We can help you gain actionable insights through:


  • Workforce planning and future of work analysis
  • Foundational workforce analysis (internal workforce maps)
  • External workforce market analysis
  • Organisational network analysis
  • Diversity and inclusion analysis
  • Pay equity analysis
  • Employee engagement analysis


By doing this, you will be able to answer and effectively solve for the following questions:


  • What challenges are impacting our future workforce needs?
  • What will the future workforce look like?
  • What are the skills and capabilities needed?
  • Where are the gaps in our workforce supply and demand under different scenarios?
  • How do we adjust our workforce for future business needs?
  • How do we ensure our workers deliver business results while working safely and staying healthy?

In addition, Mercer can help you embed effective, self-sustaining workforce analytics practices into your organisation to deliver real strategic insights and help drive key decision making capability with your executive team. 

Our team of dedicated experts can assist your organisation in developing tailored workforce planning and design solutions to suit your organisation.

Using our expertise and analytical insights from local and global data means we can help you to develop a robust organisational structure.

Why partner with us


  • Mercer offers expert knowledge, know-how and tools based on over 20 years of research and client experience in strategic workforce planning and workforce analytics.
  • We leverage a range of existing, market proven workforce strategy, planning and analytics methodologies and materials – i.e. playbooks, tools and templates – to help ensure your success well beyond the project phase.
  • We demonstrate the ability to incorporate broader talent and reward experience and understanding to the workforce planning outcomes.
  • Our delivery focus is on knowledge transfer and coaching.
  • We can benchmark your analytics with a rich database of compensation and benefits benchmarking, analytics and insights with over 450,000 data points and 30+ compensation and benefits surveys.




Our expertise in solving complex issues:


Our advisors work with organisations within the pacific and worldwide to design and plan workforces to be agile for change. Let us help you develop your workforce by leveraging our deep human capital expertise as well as our global insights and world-class capabilities across all lines of business.


Through asking challenging questions and analysing our rich breadth of data, we partner with you to design and develop robust organisation structures aimed at accelerating your business objectives.

Develop your future-of-work strategy and operating model, including your organisation’s design, governance and frameworks.

Align your business values, context and operating environment through your employees, as well as detailed benchmarking, including external norms (industry and geography specific) to assist you in future proofing your business from a talent perspective.


Identify and act upon cultural risks to build a powerful employee listening model.

Map out your needs and develop strategies to transform and improve effectiveness across your organisation.

Detailed planning and integration, specifically in projects to do with M&A and change management.

Understand, align and optimise your rewards and benefits programs in more than 150 countries and organisations of all sizes.

Design executive, sales and broad-based incentives aligned with objectives.



Get in touch with Mercer ...


Dr Ben Haste

Dr Ben Haste
Organisation Practice Leader, Pacific

Ephraim Spehrer Patrick

Ephraim Patrick
Partner, Pacific

Ephraim Spehrer Patrick

Kate Whitehead 
Principal, Pacific

Ephraim Spehrer Patrick

Lang Ip 
Senior Associate, Pacific



The new shape of work



Learn more about the solutions Mercer provides...


Workforce planning and organisation design

Design a workforce strategy that is future-focused by using deep analytics and insights to evolve your HR function to drive effectiveness and deliver an enhanced employee experience.

Workforce planning and organisation design

Deliver value, agility and sustainability by designing structures, operating models and ways of working aligned to your business strategy. 


Speak with a Mercer Consultant

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