Creating the right employee engagement experience

 

Research shows that the vast majority of people join an organisation enthusiastically ready to perform.  They are eager to do their best and they are open to the needs of their new employer.

 

But very few organisations are able to provide the employee experience required to maintain that level of employee engagement, even after only six months. Why?

 

Engagement is a challenge because measuring it and affecting it requires a holistic understanding of the organisational dynamic. It requires the commitment of workers and management, alignment with values and goals, the perseverance to pursue excellence and an energetic involvement of all in the company’s mission.

 

Levels of engagement may be impacted by something as big as culture or as unique as the behaviors of an immediate manager.  Therefore when we talk about employee engagement, we’re really talking about employee experience (EX). 

 

Employee engagement surveys


 

 

 

How we can help with your employee engagement and experience

We take a three-pronged approach to helping you build a meaningful employee experience.
 

employee surveys

Measuring what matters

 

We use data and people analytics to understand your employee voice and how people experience their work. This helps us uncover key priorities and focus on the things that matter most.
 

people insights

Delivering people insights

 

We use our consulting expertise to intentionally influence how organisations operate to improve EX outcomes.

 

culture change

Designing change and action

 

Our dynamic design-thinking strategies empower leaders, managers and HR to drive positive change.


 

 

 

How we can help

Employee experience tools and services
 

When it comes to getting the most out of your people, the landscape has moved beyond simply engaging with employees – to a strong focus on cultivating a high-performing employee experience, linking people strategies closely to business strategies.


Measuring your employee engagement is a start, but it’s what you do with the data that will set you apart and drive outcomes. We don’t just supply the surveys; we help you identify and make sense of actionable insights to drive meaningful change.


We take a three-pronged approach to helping you build a meaningful employee experience. 
 

  • Data – We use data and people analytics to understand your employee voice and how people experience their work. This helps us uncover key priorities and focus on the things that matter most.
  • Design – We use our consulting expertise to intentionally influence how organisations operate to improve EX outcomes.
  • Delivery – provide the capability and capacity to implement changes.

 


 

Engagement surveys

New research: Building a Better Employee Experience

 

Employee experience is more than the latest HR catchphrase. It’s a mindset shift, and it’s critical to creating an environment for people to thrive. It’s time to rethink how we solve employee issues by putting our people at the heart of the design.

'Building A Better Employee Experience ' speaks to four critical mindset shifts for a stronger workforce, and how a focus on employee experience will yield a greater return for businesses in the long-term.
 


 


Our team of dedicated experts can assist your organisation in measuring, analysing and developing solutions for your employee engagement and experience needs.

Using insights from our engagement tools means we can help you to develop a compelling employee experience for your organisation.


 

 

Why partner with us?

Bringing strategy, culture and people together
 

We work with you to assess and understand where strategy, culture, and people are misaligned with the view of helping you execute your business strategy, and how worker potential can be unlocked to drive performance.  

 

We then work with our clients to take action by driving change from each level of your organisation, where it makes sense. This could be working with leadership to ensure they see critical issues more clearly, and address them in a way that strengthens culture and drives lasting performance.  We also provide front-line managers with the guidance, tools, and resources they need to sustain employee motivation and unlock the potential of their people. And we enable HR to support those efforts and drive positive change.

 

By providing innovative, forward-thinking recommendations geared toward leveraging talent – while aligning these efforts with business strategy – we can help build a partnership-driven culture, an enthusiastic workforce, and effective leadership and management practices that will drive performance.

 

Culture strategy

 

 

 

Tools and services to enhance your employee experience

We offer a range of tools and services to help you enhance your employee experience, unlock performance, leverage insights and empower change in your organisation:
 

Mercer Sirota puluse surveys

Mercer | Sirota™

Our targeted employee experience and engagement surveys.

Learn more about Mercer | Sirota

 

  • Learn more

    Mercer | Sirota™

     

    Our employee experience and engagement surveys go beyond providing powerful insights – they offer solid empirical evidence for action. With employee survey research, your organisation gets a data-based story and easy to follow reports to help you understand:

    • How engaged or disengaged employees are at every level in the organisation — an Engagement Index helps each manager measure employee engagement to understand how their team is doing relative to the rest of the organisation.
    • How your results compare with industry norms — normative database of over 6 million responses enables you to compare your scores.
    • Where to focus improving your employee engagement — key driver analysis identifies the priority areas to focus on that have the strongest correlations with overall engagement.
    • Actions to improve engagement — Best practices database and tools enable mangers to set the right course of action to positively impact employee engagement.

     

    Every survey includes an executive debrief led by a Mercer consultant to discuss your results and identify real actionable insights.
     

    Other Employee Research Solutions:

    • Leadership 360 Surveys (360 Degree Feedback Assessments)
    • Culture Assessments
    • Internal Customer Assessment
    • Conjoint Analysis
    • Other targeted survey research, as desired.

     


 

Mercer Allegro pulse surveys

Mercer | Allegro™

Our pulse survey platform delivering enhanced employee experience and action.

Learn more about Mercer | Allegro

 

  • Learn more

    Mercer | Allegro™

     

    Mercer Allegro™ delivers clear and profound insights on a continuous connectivity platform – compelling your top executives and managers to take meaningful action on their survey results. The platform allows you to define and measure critical moments throughout the employment lifecycle, including recruitment, on-boarding, new manager appointments, career transition, employee exit and more, in addition to organisation-wide census surveys.
     

    • Design bespoke surveys by choosing from our rich, validated content library – or select your own custom questions.
    • Access hundreds of benchmarked questions across a range of critical content areas.
    • Easily target your audience, schedule communications, and configure reports.
    • Create an engaging and simple experience for employees, allowing survey completion on any desktop, laptop or tablet.
    • Deliver automated, real-time reporting and insights to senior leaders, managers and HR.
    • Understand and explore results, including trends across survey administrations through rich, interactive data displays.
    • Deliver personalised action priorities and recommendations to managers based on results along with integrated action plans.
    • Turn data into impact with best practice guidance that helps you drive meaningful change.
       

    Mercer Allegro includes a workshop with our consultants to facilitate turning the results into meaningful strategy.

     


 

Employee experience consulting

Mercer EX consulting

Implement the solutions required to succeed in the future of work.

 

 

  • How we can help

    Mercer EX consulting

     

    Our workforce consulting team have extensive experience in designing and implementing solutions required to succeed in today’s volatile world and in the future of work. Let our team of specialists partner with you to turn survey data into powerful actions that improve employee performance and transform organisations.

     

    How we can help you:
     

    • Provide any and all decision makers in your organisation with expert guidance and tools necessary to unlock the potential of your people and ultimately improve your business.
    • Work alongside senior leaders to uncover the optimum policies and practices to achieve and maintain high-levels of business performance.
    • Assist and align front-line managers and HR teams to create and conduct actions at a local-level, to achieve meaningful organisational results.
       


 

 

 

 

 


 

Get in touch with Mercer...

 

Georgina Lee

Georgina Lee
Growth and Experience Leader, Pacific

Daniel Grimmond

Daniel Grimmond
Relationship Manager


 

 

Employee experience

 

 

Speak with a Mercer Consultant

To learn how Mercer can assist with your organisations employee experience and engagement strategies complete the form below and a Mercer Consultant will be in contact with you.

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