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Help your employees navigate the complexity of aged care.

Care & Living with Mercer is a one-stop support service designed to help Australians and their families plan, implement and monitor arrangements for their ageing care and living needs.


As Australians live longer, more families and workplaces are being impacted by caregiving needs. We know that predictions estimate that by 2055, 23% of Australians will be aged 65 and older. Contributing to unplanned leave, loss of productivity and even loss of talent, continuing at this rate will have a crippling effect not just on organisations, but the Australian economy as a whole. The time to act is now.


Care & Living with Mercer is a much-needed employee benefit that helps Australians navigate the aged care system so their loved ones can live better and longer lives with the independence, dignity and security they desire. It provides a solution to the complex and time-consuming process of planning ageing support services, giving them time and energy back in their days.



Australia’s ageing population by the numbers

  • By 2055, 23% of Australians will be aged 65 and older
  • By 2055, almost one-quarter of Australians will be aged 45-65 years and potential carers supporting their parents
  • One in eight working Australians are currently caregivers
  • 70% of primary carers are women 
  • 90% of caregiving employees feel they lack company support
  • 80% of caregiving employees say it impacts their work performance.



Care & Living with Mercer: the benefits

Navigate the aged care system

Using personalised roadmaps to get clear action plans on ageing care and living options across home care, retirement living and residential aged care.

Care Concierge

A personalised concierge service for those that need additional support, delivered by experienced aged care and healthcare professionals.

All in one place

Care & Living is delivered by a user-friendly digital portal with contact centre support and a holistic vetting system.

How Mercer can help


Care & Living with Mercer offers a single reliable source of information to help Australians cut through the complexity by finding solutions to their ageing needs or those of their loved one. The service offers:


  • A user-friendly digital portal with contact centre support
  • A roadmap builder, allowing users to create action plans for future health, care and living needs depending on individual preferences across the full spectrum of support and care – from home care, retirement living and residential aged care
  • A personalised concierge service called Care Concierge for those that need additional support, delivered by experienced aged care and healthcare professionals
  • Holistic vetting system of all providers.

Benefits to your employees:

  • Less stress in times of need, knowing there’s dedicated caring support close by
  • Less day-to-day distractions for carers, allowing them to focus their time and effort where they need and want to
  • Greater levels of support for carers in times of emergency
  • An improved overall employee experience, knowing caring responsibilities and support doesn’t solely rest upon them.

Benefits to your business:

  • Offer an enhanced employee value proposition with an innovative and much-needed employee benefit 
  • Less unplanned leave due to caring needs, leading to greater productivity
  • Greater talent retention due to more flexibility and options to manage caring responsibilities
  • Meaningful diversity and inclusion actions by offering employee benefits that truly will make a difference to those who need it.


Interested to learn more?



Care & Living brings together dedicated experts from health professionals to contact centre support, all there to help your employees and simplify a process that has been recognised as difficult, complex and emotional.



Our expertise in solving complex retirement issues:


Our advisors work with organisations within the pacific and worldwide to design and plan workforces for retirement. Let us help you develop your workforce by leveraging our superannuation, investment and retirement expertise as well as our global insights and world-class capabilities across all lines of business.


Identify and act upon cultural risks to build a powerful employee listening model.

Map out your needs and develop strategies to transform and improve effectiveness across your organisation.

Detailed planning and integration, specifically in projects to do with M&A and change management.

Understand, align and optimise your rewards and benefits programs in more than 150 countries and organisations of all sizes.

Design executive, sales and broad-based incentives aligned with objectives.

Mercer's financial advice expertise, infrastructure and scale allow a full-spectrum advice service to give your employees the very best in financial advice.

Mercer’s in-house team of wealth managers provide financial planning that can help super fund members, employees and retirees achieve their financial goals and ‘financial wellness’.



Get in touch with Mercer ...


Will Burkitt

Will Burkitt
Retirement Innovation Leader, Pacific

Georgina Lee

Georgina Lee
Product & Operations Leader, Care & Living with Mercer, Australia



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