Mercer Super Trust

Mercer Super Trust

Welath & Asset Management

Mercer Super Trust

More than 220,000 customers rely on the Mercer Super Trust to help secure their financial futures through quality superannuation and financial advice services. 

PRODUCT FEATURES

READY-MADE INVESTMENT OPTIONS

The Mercer Super Trust offers “ready-made” investment options perfect for members who don’t want to construct their own. Corresponding to popular investment strategies, all Ready-made options are diversified, with a mix of investment managers and asset classes selected by the Trustee.

SELECT-YOUR-OWN INVESTMENT OPTIONS

Members also have the opportunity to mix and match from a wide range of options ranging from more aggressive options for those wanting to achieve higher returns with slightly higher risk, through to options with more unique offerings such as emerging markets, direct property and diversified alternatives, as well as socially responsible options.

INSURANCE

The Mercer Super Trust provides a conveniently packaged insurance arrangement under an umbrella policy with built in benefits and features at competitive rates. It includes a choice of benefit structures for death and disability with terms and conditions that are benchmarked regularly against market standards to ensure members’ cover remains competitive.

EMPLOYER SERVICES

Mercer’s highly-automated online technology platform for all Electronic Data Transfer (EDT) and Electronic Fund Transfer (EFT) functions allows the transfer of member data updates and contributions “straight through” from payroll systems and bank accounts to Mercer in a single transaction. This technology allows significant cost savings and efficiency gains for Mercer Super Trust clients, eliminating manual processes to create resource efficiencies as well as improve accuracy of transactions and reduce scope for human-error.

ADMINISTRATION

A number of specialised workflow and service management tools are employed to ensure we deliver on our commitment to meeting all service standards. Our online administration interface ensures members’ contributions are allocated and invested promptly, while Helpline Services management tools enhance member satisfaction through increased enquiry resolution at point of entry and reduction in call-handling time, ensuring adherence to service-level agreements.

MEMBER SERVICES

We care passionately about members. With integrated member services at the core of the Mercer Super Trust, true alignment of the member service channels (phone, print, digital, face-to-face) is why Mercer’s member services “just work” for members and employers.

NEED TO GET IN TOUCH WITH THE MERCER SUPER TRUST?

  • If you have your super with us via your employer – 1800 682 525

  • If you have a personal super account with us – 1800 810 558

  • If you have a pension account – 1800 671 369

Call us between 8.00am and 7.00pm Monday to Friday (AEST/AEDT).