For the fifth year in a row, Mercer has been named the World’s Best Provider of Pension Plan Administration Services by Global Finance magazine; the global award is another indicator for Australian superannuation funds that they are set to benefit from ongoing global and local innovation in customer administration services, says the world class provider.
Ben Walsh, Mercer’s newly appointed Managing Director and Pacific Market Leader, said, “This award is testimony to our ability to leverage global thought leadership, capability and scale in administering super and employee benefits in local markets.”
“We are investing significantly in our customer and administration services in Australia and New Zealand and in 2015 we are further leveraging our global capability, including more lean six sigma, workforce planning programs and new administration centres of excellence."
“A new member registry system for our defined contribution business is being implemented right now, it will integrate with world-leading customer experience tools and allow us to develop and quickly deliver new innovation and services to customers. We will soon deploy the world’s leading CRM, salesforce.com, in Australia and New Zealand, which will be complemented by new sales and marketing automation tools to help our client’s grow efficiently. Plus customers will benefit directly from our new digital capability offering a contextualized and mobile first experience.
“We’re very proud of this global recognition, for the fifth consecutive year, as the world’s best pension administration provider. At the end of the day we are working towards being able to create better outcomes for trustees, policy committees and members by providing a locally tailored service that leverages our global scale in administration,” said Mr Walsh.
Providers eligible for consideration included those involved in the day-to-day administration of defined benefit and defined contribution plans, such as reporting, payments, and the provision of technology solutions and information to support plan administration. Global Finance used a multi-tiered assessment process, including a readers’ poll, input from industry analysts, corporate executives and technology experts, and independent research.
The award will be presented during a special ceremony in Singapore later this year.
Mercer provides a comprehensive suite of benefits administration solutions across the retirement, health care and voluntary benefits spectrum, addressing a variety of client needs and plan complexities.
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer’s more than 20,000 employees are based in more than 40 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. With 57,000 employees worldwide and annual revenue exceeding $13 billion, Marsh & McLennan Companies is also the parent company of Marsh, a leader in insurance broking and risk management; Guy Carpenter, a leader in providing risk and reinsurance intermediary services; and Oliver Wyman, a leader in management consulting. For more information, visit www.mercer.com.au Follow Mercer on Twitter @MercerAu