Virgin Money Australia is reigniting the growth of its superannuation fund and has appointed Mercer to provide customer and administration services in a long term strategic partnership. Virgin Money has ambitious plans to enhance its superannuation offering and introduce a number of market leading benefits for individuals in Australia.
Greg Boyle, newly appointed Chief Executive Officer of Virgin Money Australia, said, “We are very excited about the potential for disruption given the convergence of wealth and banking in this market. Combined with our reputation for providing superior customer experience, Mercer’s innovative approach and services will help us deliver a distinctive superannuation offer to Australians that is based on simplicity and ease”.
The partnership marks a milestone for Mercer as Virgin Money will be the first new client to experience Mercer’s upgraded customer and administration platform. The significant upgrade to the platform includes custom built analytics and digital technologies to enable customers to compare, forecast and interpret their current situation and take appropriate action. Mercer will commence services for Virgin Money’s Super Fund from the end of 2015.
Ben Walsh, Mercer’s Managing Director and Pacific Market Leader, said, “We are thrilled to work with Virgin Money as they commence another period of growth in their superannuation fund; we’re looking forward to enabling their success.”
“This is the perfect time for Virgin Money to work with us, as we have significantly invested in our business to challenge the traditional role of a superannuation partner. We’re implementing a new registry system, the world’s leading customer relationship management system in salesforce.com and automated sales and marketing tools and analytics. Virgin Super customers will also benefit directly from our new mobile first experience,” said Mr Walsh.
Mr. Boyle said, “Mercer will play an important role in our success. They are world-class providers, executing innovative solutions, which aligns well with our brand and ambition.”
Mercer is a global leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer’s 20,000 employees are based in more than 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital. With 55,000 employees worldwide and annual revenue exceeding $12 billion, Marsh & McLennan Companies is also the parent company of Marsh, a global leader in insurance broking and risk management; Guy Carpenter, a global leader in providing risk and reinsurance intermediary services; and Oliver Wyman, a global leader in management consulting. For more information, visit www.mercer.com.au. Follow Mercer on Twitter @MercerAu
About Virgin Money
Virgin Money is an Australian financial services business, operated under the global Virgin brand. Virgin Money was launched in Australia to provide simple, great value and transparent financial services products, backed up by our world-famous Virgin customer service. We're straightforward, challenging and passionate, and deliver our customers great value for money. We take a stand against jargon, hidden charges and broken promises.Today, we offer a range of award-winning products spanning credit cards, superannuation, life insurance, income protection, car insurance, home & contents insurance and travel insurance.