Mining services giant Orica has appointed Mercer as its preferred superannuation provider. The appointment brings all aspects of super under one roof to deliver greater efficiency, significant cost benefits, and state-of-the-art customer service to Orica and its employees.
Approximately 4,000 members transitioned into the Mercer Super Trust on 1 July 2016. Previously, Orica had operated standalone arrangements with trusteeship, investments and administration outsourced to different providers. The consolidation of super with Mercer is expected to reduce fees and enhance member services to Orica employees.
Andrew Godfrey, Mercer’s Financial Services Leader in the Pacific market, said “We’re bringing scale and efficiencies to the table for Orica, but we’re also shifting the dial for their employees in terms of customer service, which is absolutely critical with a workforce as diverse and geographically wide-spread as they have.”
“We’ve invested heavily in technology, innovating how we serve our customers and corporate clients. We understand that Australian employers want more from their super providers because their employees demand more.
“We’re making it easier for customers to do business with their super fund when they want to, how they want and in a way they want. Orica’s employees will access benefits including: the ability to interact with their super when and where they want via smart phones, being able to buy and sell shares or connect to a Mercer financial adviser on the phone or via video chat in every major city of Australia,” he said.
Ms Eileen Burnett-Kant, Orica’s Group Executive, Human Resources said: “Mercer was our preferred super provider following an extensive tender process. We were impressed by Mercer’s customer-centric model where every single individual sits at the heart of the interactions and experiences we create. This was important to us because we wanted to bring a good news story to our employees,” she said.
Ms Burnett-Kant added: “What really stood out for us was Mercer’s clear demonstration that they really understood and could get to the heart of our needs. That, together with Mercer’s global reach and Mercer-Orica partnerships around the globe, promises seamless integration, which is of great value to us.”
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset—their people. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 140 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. With 57,000 employees worldwide and annual revenue exceeding $13 billion, Marsh & McLennan Companies is also the parent company of Marsh, a leader in insurance broking and risk management; Guy Carpenter, a leader in providing risk and reinsurance intermediary services; and Oliver Wyman, a leader in management consulting. For more information, visit www.mercer.com.au Follow Mercer on Twitter @MercerAu