Mercer’s Financial Services business has been bolstered by the appointment of Anthony Angelucci to the role of Strategic Planning and Delivery Leader.
Mr Angelucci succeeds Andrew Godfrey, who has recently been promoted into the role of Financial Services Business Leader, and joins the firm in a period of unprecedented investment in innovation and customer service.
Mr Angelucci joins Mercer from AMP where he held a number of strategic roles, including leading strategy and transformation, direct sales, and product and customer service functions. He has previously held senior roles at Industry Fund Services, EQT Funds Management and KPMG.
Mr Godfrey said, “Anthony brings a wealth of skills and experience in the financial sector to the role and joins Mercer at a time when we are investing significantly in our customer and administration services in Australia and New Zealand.
“We are acutely aware of the challenges facing the industry in terms of super funds keeping pace with increased customer experience expectations and competition. Anthony will play a key part in continuing to roll out these improvements for our clients.”
Mercer has recently launched a range of programs to transform the customer experience capability for clients and customers, including:
- A new member registry integrated with world-leading customer experience tools
- Deploying the world leading CRM, salesforce.com, complemented by new sales and marketing automation tools
- New digital capability offering a contexualised and mobile first experience
Mr Godfrey said, “Anthony will oversee many of the significant change projects we are introducing, and will be critical in leveraging Mercer’s global scale in the local market.
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer’s more than 20,000 employees are based in more than 40 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. With 57,000 employees worldwide and annual revenue exceeding $13 billion, Marsh & McLennan Companies is also the parent company of Marsh, a leader in insurance broking and risk management; Guy Carpenter, a leader in providing risk and reinsurance intermediary services; and Oliver Wyman, a leader in management consulting. For more information, visit www.mercer.com.au Follow Mercer on Twitter @MercerAu