GuildSuper and Child Care Super are the latest funds in the Mercer administration stable to access digital advice solutions from Decimal Software as part of the Mercer Next-Generation platform.
Members of both funds now have access to Mercer’s digital member platform that delivers enhanced engagement with their super through personalised education, contextual insights and self-led actions to actively monitor and manage their accounts.
Decimal’s automated advice technology, currently deployed by several other superannuation funds nationally, is available to over two million Australians via Mercer’s superannuation administration services.
Mercer Chief Customer Officer Cambell Holt said Decimal’s digital advice solution would be offered as standard to superannuation administration clients who are on Mercer’s next-generation digital platform.
“Digital advice not only means that members can be better prepared for their retirement, but also leads to more-engaged members,” Mr Holt said.
“By offering Decimal’s advice technology as part of our solutions to administration clients and employers, Mercer intends to grow and maintain our market position.”
Mercer has engaged Decimal technology for phone advice since 2013, and more recently, implemented Decimal’s Eqilize digital advice solution.
“Mercer has invested heavily in technology to help deliver seamless customer service and an optimal super experience,” Mr Holt said. “We’re continually focused on helping our super administration clients deliver better service and enhance member engagement.”
Combined, GuildSuper and Child Care Super manage the retirement savings of more than 75,000 members across 16,000 employers in the pharmacy, child care, veterinary and allied health industries.
“Over 87 per cent of our members are female with an average age of 33,” said Greg Everett, General Manager, Guild Trustee Services.
“This eAdvice tool is ideally suited to helping all our members receive convenient financial advice. It allows them to take those important first steps to help achieve financial freedom in retirement.”
Mercer delivers advice and technology-driven solutions that help organisations meet the health, wealth and career needs of a changing workforce. Across the Pacific, organisations look to Mercer for global insights, thought leadership and product innovation to help transform and grow their businesses.
Mercer’s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, through its market-leading companies including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com.au.
About GuildSuper and Child Care Super
GuildSuper has been in operation for more than 15 years. Its superannuation products, insurance cover and services have been designed for those who work in the pharmacy, veterinary and allied health industries.
Child Care Super’s superannuation products, insurance cover and services have been designed for those who work in Child Care and it is the only fund dedicated to the early learning industry.
GuildSuper and Child Care Super are part of the Guild Retirement Fund and managed by Guild Trustee Services. Overall the fund has $1.6b funds under management. It looks after the superannuation savings of more than 75,000 members and helps in excess of 16,000 employers meet their superannuation obligations.
Our purpose is to make financial advice available to all Australians via advice delivery technology, across channels when and where they choose.
We partner with banks, superannuation funds and fund administrators already entrusted with customers’ retirement savings, to deliver advice to the community as a whole. To achieve this, we have developed the world’s first enterprise-focused omni channel advice delivery technology. Our software provides consistent, fully compliant financial advice to our client organisations’ customers across multiple platforms of digital, phone or face-to-face, across numerous topics such as savings, superannuation, insurance and retirement, as well as investments.
Decimal is headquartered in Australia and listed on the ASX under the code DSX. See www.decimal.com