Mercer has announced a new leadership position, signalling its intent to build on recent sales success in its Financial Services and Investments businesses in Australia and New Zealand.
Brian Zanker will join Mercer’s Pacific Market executive team in the newly-created role of Sales Leader, Investments and Financial Services, and he will report directly to Ben Walsh, Managing Director and Market Leader for Mercer in Pacific.
Mr Zanker has nearly 30 years’ experience in the financial services industry, which most recently has included roles as the head of business development at JANA Investment Advisers, Plum Financial Services and MLC Group Insurance.
Mercer has invested significantly to create enhanced value for clients by building customer-centric systems and tools in its superannuation business, and has brought to market a suite of innovative investment solutions for clients including its Mercer SmartPath® lifecycle fund range and the award-winning Mercer LifetimePlus™ longevity risk solution.
Ben Walsh said, “Recent product and platform developments for Mercer have resulted in a significantly enhanced and scaleable super fund administration and customer experience capability, and some very attractive investment products, and Brian’s addition to the team will help us communicate the value of these developments to potential new clients.
“Competition within the super funds market has never been as fierce, and we have steadily and strategically been transforming our services to help our clients not only weather, but thrive, in this environment.
“Brian has the ideal mix of experience and desire to make a difference to take the collective capability of our Investments and Financial Services businesses to market, driving continued growth and more broadly improving our client engagement capabilities.
Mercer has recently launched a range of programs to transform the customer experience capability for its superannuation clients and customers, including:
- A new member registry integrated with world-leading customer experience tools
- Deploying the world leading CRM enterprise solution, salesforce.com, complemented by new sales and marketing automation tools
- New digital capability offering a contextualised and mobile first experience
- One of the broadest range of multi-manager investment solutions in the market with products catering to customers and institutions with a wide variety of objectives, risk profiles and tax status.
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer’s more than 20,000 employees are based in more than 40 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. With 57,000 employees worldwide and annual revenue exceeding $13 billion, Marsh & McLennan Companies is also the parent company of Marsh, a leader in insurance broking and risk management; Guy Carpenter, a leader in providing risk and reinsurance intermediary services; and Oliver Wyman, a leader in management consulting. For more information, visit www.mercer.com.au Follow Mercer on Twitter @MercerAu